Hopefully rhis may help anyone else who has the same problem View original Can't Connect to Sonos BT Smart Hub 2 Wi-Fi issue Quote Add to favorites If you separate them you will find that if you go to your device available network settings you have two SSIDs, both have the same password. Did you go through this step? How do I do that? Youll then need to plug it into the mains, then hit the power button and wait for the light to turn blue before you can start connecting your devices. Our guide to securing your Wi-Fi router can help. Find the Advanced Settings button located near the bottom right of the screen and click it. Hi, we have the business smart hub 2, we need to the network to be 192.168.0.x as we have 2 domain controllers, an Exchange server, 5 Linux servers web/app servers and our whole infrastructure in on 192.168.0.x, the hub is telling me we can not use that range, this cannot be true? Our guide How to Reset a Router can help you with that. 25-08-2022 If the username or password did not work check out our Default BT Router Passwords page. 14 users liked/thanked this post: - edited Let's take a look at the legacy BT routers that are still capable of getting you online. I still don't know why I don't have the option NOT to split the bands but this works for me anyway. Slide the two parts of the hub's plug together until they click into place. For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? This is one of the most useful posts I have seen on any forum. Open Port Checker is the only online port checking tool that has Guaranteed Results. Then you click on IPv4 configuration and deactivate the DHCP Server (remember to click on save on top of the screen). It's free and takes less than a minute to check and compare. Click on the button that says Show IP Address. 05:37 PM. All rights reserved. Although many of BTs services require a phone line to supply broadband to your property, you can now choose to not have a functioning landline. From this moment onwards in theory everything should be working, but in my case I had a problem which was the primary DNS was pointing to a IPV6 address which was not pi-hole and the add blocking was not working. Testing ipconfig /renew. 15-01-2019 12-04-2021 BT Smart Hub 2: Specs Supports ADSL, ADSL2, VDSL2, G.FAST Analogue phone port 2.4GHz 3 x 3 MIMO 11n, 5GHz 44 MIMO 11ac 4 gigabit LAN ports 2 x USB 3.0 ports DECT base station 7 Wi-Fi, 2 DECT antennas USB 2.0 port Wall mountable: No Author: Mark Pickavance, Contributor Mark is an expert on displays, reviewing monitors and TVs. Forwarding some ports for Gran Turismo 7 in your router can help with improving them. Having the same name for both bands has never been an issue and it's a bit of an unnecessary pain having to choose between them. I've just noticed an error. Black Ops IV ping times can be significantly improved by setting up a port forward. Recommended - Our free program will setup a static IP address for you. You'll need to return it back to us within 60 days of, telling us you want to cancel or we may need to charge, As the environment is important to BT, simply send, your equipment back to us so we can get rid of it in, an environmentally friendly way. There is no advantage in having the Smart Hub 2 unless you want to use it with the extra disk(s) You would be better to continue using your old home hub. Seems it's a known issue but here is a solution: Solved: Smart Hub - wifi network names problem - BT Community. BT Smart Hub does not accept you changing the DNS servers hence you have to manually deactivate the DHCP on the router. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. However there is no option available to combine or split the bands, simply changing the original BT network name causes the 5Gz name to change to -5. Switching Smart Setup on and off on the BT Smart Hub 2 How do I use different DNS servers or set up dynamic DNS on my Smart Hub? How do I restrict the wireless devices that can connect to my Hub? It is mains powered and requires a mains socket nearby. No packaging or docs so don't know anything about it aside from these posts thanks. - edited 20h48, on 22h41. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Log in to your BT Smart Hub 2 router. Make sure the R8000's WAN/Intenet port is the only thing connected to the BT hub (apart from YouView/IPTV if you have it). It can save a lot of time and effort when many wireless devices are in use to change the Smarthub SSID (Network Name) and Password in Advanced/Wireless settings to be identical to those of your Plusnet Hub. Only use power adapters provided by BT for this, specific device; contact our helpdesk if you need, Electronic devices hate liquids; don't place devices and, power adapters in damp areas or near sources of water, This device uses wireless technology; check before, using or installing where restrictions may apply such, Product may cause scratches or marks if placed, on fragile surfaces (e.g. 200 brand new. It is suspected that this is the BT way of recovering the Smarthub from a non-recoverable firmware crash. You can switch the Hubs DHCP server on and off. BT Smart Hub does not accept you changing the DNS servers hence you have to manually deactivate the DHCP on the router. 13-04-2021 In these cases, all that is required is to drop the DSL by either selecting Disconnect in the Advanced/Broadband settings or removing the DSL cable, changing to the Plusnet Username (followed by @plusdsl.net) and Password, then selecting Connect. How do I change my Smart Hub's wireless settings? Let us walk you through the steps for opening a port in the BT Smart Hub 2 router. 08:45 AM. 1800000. Page 1 The equipment provided to you will remain the property using or installing where restrictions may apply such The BT Smart Hub 2 contains code that is covered by of BT at all times (excluding outright sale equipment). I could insert the PlusNet name in front of the -5 which gives me split bands but I can't remove the -5. Open up whichever internet browser that you are comfortable with. Youll need to enable the Bridging feature. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fear not, thats why were here. Depending on the model of your router you may see one of these interfaces: a) Once you are in IP configuration screen, select Enable: "No" under "DHCP Server". In order to do that, open the web page for the configuration of your router (usually 192.168.1.254) and click on Advanced Settings and My Network (the password the hub is going to ask is written on behind it). Just follow along as we lead you through the process of opening a port in your router. Page 2 You can add and manage these easiest way to get help . Since December 2018 BT have been effectively loaning Smarthubs to their customers and now charge if they are not returned at the end of a contract, Consequently Smarthubs sold as new are more than likely better described as unused. How do I create a Port Forwarding rule on my Smart Hub? I believe I rebooted the router after doing this as well. Yes, you'll need a Smart Hub 2 if you want to take advantage of BT's Complete Wi-Fi offer. Now, remember this is the exact model of Hub Plusnet are now using. If you are forwarding a single port, enter that port number into the External Ports Start and the External Ports End boxes. 08:50 AM. Opening Ports for Splitgate using Your Router. However as soon as I changed the network name for the 2.4GHz band, the 5GHz band immediately changed to -5. 07:25 PM It seems that it was only for the first connection that it needed to be in mode 3. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951, BT Smart Hub 2 Port Forwarding Manual settings. Its not possible to do this on the Smart Hub 2, as its designed to work with the black complete wifi disks. Not anymore. Opening Ports for FIFA 23 using Your Router. Key features BT Smart Hub 2 features advanced filters BT Smart Scan technology + Mesh Discs Available (separate) Product overview Type: BT Wireless Router LOCKED TO BT Standards: Ethernet, Fast Ethernet, Gigabit Ethernet, IEEE 802.11a + 5 more Thank You). Guide to using the BT Business Smart Hub Changing the IP address of your hub From the Hub Manager go to Advanced settings then My Network then IPv4 configuration You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). An engineer is usually dispatched to connect you after about 14 days, too, but this can sometimes take longer. Im going to get a hub 6 for the same issues with the rubbish plusnet router. on Click on either of those tabs and you'll be asked to enter the router's admin password. This website uses cookies to give you the best experience. Thanks so much for any help. 22h35, on Turn off DHCP, split the wireless bands, turn off smart setup, give it an IP address outside of the DHCP range of the SH2 (say 192.168.1.20) and connect it to the SH2 with an Ethernet cable LAN port to LAN port. To be really honest I'm not comfortable with IPv6 since there is 15 years I stopped working with network but after googling a bit I found something called IPv6 address allocation mode. Deactivate the IPV6 DHCP on Smart Hub 2 a) "Advanced Settings" -> "Home Network" -> "IP Addresses". Should have done a bit more researching first. Mattwilf, smallblueplanet. 7:22 PM. How to open the Hub Manager Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. You get a router free with any BT broadband deal, although the router you get depends on the deal you choose. If your devices or power adapters appear damaged, stop using them immediately. Works OK like that so no problem, just different. The biggest difference between these packages is what speeds you can expect. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Hub to get the most from your wi-fi, Download the Business Smart Hub user guide. When it's set to On', you can connect a device by clickingStart WPSor by holding theWPSbutton down on the left hand side of your Hub. Find out which main phone socket you have Find out about your Openreach modem Thanks@Baldrick1! The Smart Hub 2 for FTTC can be used on FTTP by using a cable and changing the settings to full fibre mode though. 9:26 PM After setting up a static ip address on your devices you need to login to your router. https://business.forums.bt.com/t5/Archive/Static-IPs-and-TP-Link-W9970/m-p/76515#M24137. This is something that shouldnt be overlooked when searching for a new broadband deal. How do I change my Smart Hub's wireless settings? IP address 22h11, on How to Open a Port in Your Router for Gran Turismo 7. veneered wood or delicate, Don't use near flammable substances or in a. flammable atmosphere (e.g. If you are forwarding a range of ports, enter the lowest number of that range into the External Ports Start box. From the Hub Manager home page, go to - Advanced Settings Broadband Routing Enable Bridging When you enable Bridge mode, your hub light will turn orange, your Hub will act as a modem only. The micro filter has a broadband socket for the hub and a phone socket for your landline. This post has therefore been produced as an update, maybe the Mods will think it suitable for pinning with the original? Otherwise, choose either TCP or UDP as needed. 25-08-2022 This will have a standard BT socket on it so a standard telephone will still work (but only if it is a tone (MF) dialling phone). Things are slightly different for the Smart Hub 2. 2 users liked/thanked this post: DHCP server other electrical equipment that can get hot). Your wireless network name and password can be found on the back of the Hub, youll need these to start connecting your devices. Finally you can type ipconfig /all and see that there is only one DNS Server and your internal network devices don't have IPV6 anymore. Phil Wilkinson-Jones | October 27th, 2021. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. A BT Smart Hub 2 or similar will be provided by your provider. Don't let poor connections slow you down. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Under IPv4 configuration, change the Subnet mask to 255.255.0.0. 1 - Deactivate the DHCP Server on BT Smart Hub 2. set Pi-hole to be the DNS server for your network clients in the router's DHCP (or LAN) settings page. That's why we created Network Utilities. To find out how to use it, just click on the Upgraded to IOS14 and having issue with yourBT access controls? To add the forward, find the Add icon located near the right of the screen and click on it. Registered, in England No. Log in to your BT Smart Hub 2 router. Security Password View or change the wireless password that you need to enter on every device before it can connect wirelessly to your Hub. I assume but haven't tried that selecting 'Reset to recommended' will in fact synchronise them. Treat all parts with care; don't shock or vibrate them. It also has 4 Gigabit LAN ports. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. How do I use Pi-hole's built in DHCP server (and why would I want to)? Unsurprisingly, we've called this gizmoSmart Scan. Choose BT Access Control from the options. on Perhaps Im due an update, well see. The primary DNS was a IPV6 address. And save settings by pressing "Apply" button. Update - 7th May 2021: BT have issued a new statement: This is an important step that keeps your ports open even after a reboot, power outage, or another type of device or router disconnect. None - anyone can connect to your wireless network without entering a password. 20h31, 15-01-2019 To log in you will need to use a web browser since the BT Smart Hub 2 uses a web interface to access router configurations. I use a BT Smart hub as an additional AP, but it won't work as the router with VM hub in modem mode - I use a third party router insteadBT has FTTP and FTTC hubs, they exist on the Smart Hub 1 and Smart Hub 2 models. My advanced wireless page looks like this: As you can see, the 2nd line of text on your page is absent from mine. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Once your router is up and running, wed suggest you start making it as secure as possible. It's odd because after a full reset both bands DO have the same BT network name. You might also want to take a look at this guide to broadband router settings. Don't try to open your devices or power adapters. If this happens then all that is required is to click Disconnect in the Advanced/Broadband settings, re-enter the username (followed by @plusdsl.net) and password then Connect. Previously I have just removed the isp supplied routers and it has worked fine. BT Smart Scan technology 25-08-2022 From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. And how do you get one set up in your home? We've been using John Lewis fibre 68mbps for the past few months but the wifi has been hit and miss, now getting worse with no help from customer service who just say Wifi isn't there problem even when we are getting 6MBPS while standing next to the router!I want to try configuring BT Smart Hub 2 but wanted to check the above helpful instructions would work on JL before I make a complete mess of everything. 07:01 PM, That is exactly what I did, and the message that appears is "These IP settings are not valid on the BT business smart hub". MisterW, dvorak, Gandalf, Mattwilf, Longliner, quelquod, drtodd, Mindfulmatt, DanielB, lscolman and 4 other users. My reading of your linked post is that it is from someone who wanted to use different SSIDs for the two bands without having -5 automatically added to the end of the 5GHz band. It adapts your TV to optimally display UHD content the way it was meant to be . 20h41. Lets take a look at the legacy BT routers that are still capable of getting you online. 15-01-2019 When you enable Bridge mode, your hub light will turn orange, your Hub will act as a modem only. a warehouse or garage). I apologise for sounding sceptical but this is the first time that I have heard of this. Since then, there have been changes in the firmware and feedback from those who have adopted these hubs has led to further understanding. So I set the router back to Mode 1 and the Sonos stayed connected and works fine. Some early versions of firmware will not accept special characters in the password. How do I view the devices connected to my Smart Hub? The only connections must be limited to the power plus either an Ethernet cable or a wireless connection until instructed otherwise. I believe there was a work around posted on another thread, which allows 2.4GHz devices to connect. All third party trade mark rights, Your new Smart Hub 2 is the first thing you, Manual will be automatically added to "My Manuals", Wireless Router BT Smart Hub 2 User Manual, Network Router BT Smart Hub 2 Quick Start Manual, Switch BT Business Hub 3 Getting Started And Troubleshooting, Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting, Switch BT Home Hub 5 Information And Troubleshooting Manual, Switch BT Infinity User Manual And Troubleshooting. - edited It should appear as soon as you connect to the Hub and open a browser. This will open the Hub Manager, Enter the admin password. obsolete genetics seeds Arrives by Fri, Jan 27 Buy Samsung QN75QN90BAFXZA 75-inch Neo QLED 4K Smart TV with Samsung HW-Q700B 3.1.2ch Soundbar and Subwoofer with Dolby Atmos (2022) at Walmart.com HDR10+ is the latest and most advanced High Dynamic Range technology. Do you have to when setting up "Go to 'Advanced Wireless' in the 'Advanced settings'. Its a case of trying both and using the best. I can confirm it works OK but it takes a few goes to get the timing right. In the field above the 5GHz band column labelled 'Separate Bands' set this to 'ON'. After a factory reset both bands have the same BT name but it still isn't displayed as per your second screenshot with a single heading labelled '2.4GHz and 5GHz'. Then click on Advanced Settings. The original instructions still work fine but the following should be noted: Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem'. This means when you search for your Hub in the list of wireless names on your device you'll only see one. But it's all a bit beyond my ken! You'll find it on the back of the Hub if you haven't updated it. 13-04-2021 26-08-2022 on See here for the format, https://www.johnlewisbroadband.com/support/customer-service/server-addresses.html I don't know if it's the same as your JL email address, the appendix to the username (the bit after the full stop) is different for Plusnet users so you will need to check that out. Powered by Discourse, best viewed with JavaScript enabled, Pi-hole with BT Smart Hub 2 and Digital Voice, Pihole crashes,failing client DNS requests, but pi is still running. See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951 13-04-2021 If an engineer is required to get your BT broadband up and running, they will also set up your router for you. 16-01-2019 If you've changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration, If this is the first time you've opened the Hub Manager, you'll be asked to change your password. If you change this, you can check the strength of your new password - aim to get the strength bar fully green. BT's Smart Hub 2 is its newest wireless router launched in 2018, which it claims will give you more powerful wi-fi than you'd get from any other major broadband provider. Registered, office: 81 Newgate Street, London EC1A 7AJ. If you're an existing customer with a different BT router don't worry you can upgrade to Complete Wi-Fi and get everything you need, including a Smart Hub 2, sent out to you. Once you have opened a web browser, find the address bar which is usually located at the top of the screen. How do I assign multiple Static IP addresses on the Smart Hub. Whilst the cause is not known (a mains surge/brown out is suspected) it is not unknown (but rare) for the username and password to revert to the default BT ones. Just for completeness, the 'Reset to recommended' option does not cover splitting/combining (but nevertheless I did try it - it didn't! In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Also, I can see steps 11 onwards but the link for the previous steps seem to be for an older BT router but I guess the steps are the same for Smart Hub 2? Above is an example of what a web browser address bar looks like. Users . 12:42 PM A BT Smart Hub 2 router contains a basic firewall to help protect your home network. Thanks Baldrick1 for your advice and the steps to go through. New replies are no longer allowed. But to get back to default settings, I had to do a factory reset! In the Protocol dropdown box, select the protocol type of the ports you are forwarding. Many of us leave them untouched in the corner of the room once theyre up and running, but there are a number of features worth paying attention to, which well go through now. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. as in hospitals. Designed for use at room temperatures between. If you ever need to turn it off for any reason, you can use this switch to turn it off. Click the Save button at the top of the page to apply these changes when you are completely finished. You can also buy a router outright from BT this is primarily an offer aimed at BT customers on legacy packages who may not qualify to get one of the new routers for free, but the Hubs do work with some other providers (were thinking specifically of the BT-owned Plusnet here and maybe some of the other smaller providers: BT routers definitely wont work with Virgin Media, Sky or TalkTalk). Modes 2 and 3 may connect you but they'll also reduce or disable some wireless features so your range and speed might take a hit to improve reliability. I've just acquired a Hub6/Smarthub from eBay.
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