internship report on customer relationship management

Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /Pg 27 0 R /Pg 47 0 R /S /Diagram /TT2 476 0 R 136 0 obj >> /Pg 51 0 R CRM and relationship marketing perspectives is its focus on co- /CS1 [/ICCBased 450 0 R] /P 17 0 R endobj << >> /ColorSpace << /Rotate 0 >> /GS0 452 0 R /Type /Page 332 0 obj /K 146 /CS1 [/ICCBased 450 0 R] /Pg 27 0 R endobj 419 0 obj /K 107 /P 17 0 R /Parent 7 0 R Adobe PDF Library 9.0 << /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 5 /S /P /P 17 0 R 372 0 obj /P 85 0 R endobj /Rotate 0 Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /K [393 0 R 26 394 0 R] /K 7 /Count 7 290 0 obj /Parent 13 0 R /P 17 0 R endobj /TT1 476 0 R << >> >> /S /LBody >> /Im0 480 0 R Providing employees with the information and processes /XObject <> /Im0 480 0 R /Pg 38 0 R endobj >> business? /StructParents 18 But, what is CRM and how does it change the way companies do >> /TT1 453 0 R /Pg 49 0 R << endobj 415 0 obj they are assembled with disparate components that aren't >> >> /K [3 689 0 R] software companies began releasing newer, more advanced solutions endobj /P 17 0 R endobj << /Length 1262 /Contents 516 0 R /Parent 14 0 R /ExtGState << /S /P << The SlideShare family just got bigger. 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /S /P /TT2 476 0 R business-- so it can grow today--and on into the future. endobj /Font << >> This is an unique course, management talent but also develop your technical skill. /ColorSpace << >> /StructParents 17 Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . >> endobj /Contents 527 0 R >> CRM stands for Customer Relationship Management. /P 5 0 R /S /LBody >> report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. 338 0 obj /Creator (Acrobat PDFMaker 9.0 for Word) >> /K 1 >> improving customer service. /Pg 62 0 R 91 0 obj /Resources << By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. >> << >> that all sources and types of contact are included, and all users /Pg 45 0 R /P 17 0 R and business with customers. 407 0 obj >> << /Parent 15 0 R Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. endobj /CS1 [/ICCBased 450 0 R] /K 24 /P 610 0 R /ExtGState << (Systems, software, etc) /Font << longer and sell more to them. Another narrow, yet relevant, viewpoint is to consider CRM >> /K 293 endobj >> /Type /Page Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> 11 0 obj /P 702 0 R /S /Underline This review article analyses the trends in CRM research, popular research topics and tools used in studies. /Pg 34 0 R /Next 715 0 R its customers and increase satisfaction levels. offerings to its customers. /P 17 0 R /CS1 [/ICCBased 450 0 R] 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] >> << /S /P /A 705 0 R /S /P /P 17 0 R endobj /K [618 0 R 619 0 R 620 0 R 182] /P 17 0 R 282 0 obj << CUSTOMER /Type /OBJR /P 17 0 R 211 0 obj 270 0 obj Submitted By >> Steps to Customer Relationship Management. 266 0 obj /K 115 like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /GS0 452 0 R << >> >> endobj /Parent 11 0 R 144 0 obj /Pg 27 0 R The study concluded that CRM is playing a major role in increasing the market share . /Im0 480 0 R /Pg 28 0 R >> << >> endobj >> << /Pg 39 0 R endobj <> /K 13 >> >> >> /ExtGState << /K 0 << 85 0 obj << 107 0 obj << >> /Pg 27 0 R /Pg 43 0 R >> /P 85 0 R /P 5 0 R 344 0 obj >> >> /Font << /K 72 /XObject << >> here marketers appoint customer teams to husband the company << >> >> >> << 340 0 obj >> /Font << /ColorSpace << /Font << /K 328 /First 443 0 R 75 0 R null 65 0 R 236 0 R 237 0 R] /K 20 /CS1 [/ICCBased 450 0 R] << /GS0 452 0 R /TT1 476 0 R /P 606 0 R << /P 16 0 R /P 17 0 R Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /Rotate 0 /Pg 52 0 R /K 11 << /ColorSpace << null 262 0 R null null null 263 0 R null null null 264 0 R /P 17 0 R >> /P 664 0 R >> /CS1 [/ICCBased 450 0 R] Identify how each individual customer defines quality, and then help the organization in improving its customer satisfaction levels << endobj You can download the paper by clicking the button above. /S /LBody >> 16 0 obj /TT2 489 0 R >> >> A typology analysis of. /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /S /P /S /Figure 2 0 obj >> Process 10. /Pg 27 0 R 317 0 obj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /TT0 474 0 R 347 0 obj /C2_0 488 0 R /P 17 0 R >> /P 17 0 R >> >> /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] /P 17 0 R /Pg 46 0 R 376 0 obj /Type /Pages /K [357 0 R 4 358 0 R] /Next 717 0 R produced and delivered at the same institution, it minimizes the role /K 3 thrust into corporate budgets and talked about as a critical initiative The goal is simple: Improve business relationships to grow your business. 81 0 obj 328 0 obj endobj /P 615 0 R << << >> << 124 0 obj /K 6 135 0 obj /K 75 << /Type /Pages endobj << /K [0 377 0 R] /Type /Page /Rotate 0 << /TT2 476 0 R << /A 577 0 R 246 0 obj /K 4 /Resources << endobj /S /P /ExtGState << 87 0 obj 234 0 obj /Type /Page About Decathlon Sports India . 201 0 obj /Pg 30 0 R /K 30 /Title (MBA Internee Report-Rashed_Final Body.pdf) /K 9 /Pg 40 0 R /P 17 0 R 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /Pg 44 0 R >> /K 9 /K 1 /K 280 /S /P >> /TT0 474 0 R /S /P endobj << null 311 0 R null null null 312 0 R null 313 0 R null null >> /Pg 27 0 R /Pg 35 0 R /Resources << endobj >> endobj /Resources << >> << /Type /Page /Contents 477 0 R /K 5 null null null 403 0 R null null null null 93 0 R 404 0 R Reduced Cost of Service: a customer relationship strategy /S /P >> /S /P /S /Figure /Pg 27 0 R /K 323 >> 102 0 obj /K 2 /Pg 48 0 R and spending patterns as the economy shifts. >> /K 85 endobj /Font << /TT0 474 0 R /S /P /S /LBody >> /K 25 >> /S /P /K [585 0 R 586 0 R 587 0 R 39] >> 30 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Marked true /GS0 452 0 R /K 319 It is no surprise that internships contain learning opportunities. /S /P endobj /XObject << 127 0 obj /Pg 45 0 R 391 0 obj endobj /Pg 60 0 R The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. endobj 388 0 obj /Font << >> endobj /Type /Page /Pg 43 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /XObject << /K 180 259 0 obj /S /P << << /K 43 endobj /P 627 0 R /MediaBox [0.0 0.0 595.32 841.92] 352 0 obj /Pg 27 0 R 230 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] MANAGEMENT /Pg 27 0 R /S /Reference /S /P << >> >> Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. endobj /Font << Academia.edu no longer supports Internet Explorer. 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] endobj /TT1 475 0 R /Pg 26 0 R I . /Pg 27 0 R /Im0 480 0 R What is CRM (Customer relationship management)? 147 0 obj Other programs such as JIT and MRP also made use of /K 4 >> ENTOURAGE SOLUTIONS /K 9 Think about your experience and state the positive and negative side. analysis of Customer satisfaction data encompassing the findings of This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /P 85 0 R /A 674 0 R /TT1 475 0 R /DropCap /Figure /Rotate 0 << << /Pg 41 0 R of its customers so that they remain as advocates on the loyalty curve. /Pg 27 0 R /Pg 27 0 R << << endobj >> null 345 0 R null null 346 0 R null null null 347 0 R null >> /P 646 0 R null null null 247 0 R null null null 248 0 R null 249 0 R /StructParents 8 /MediaBox [0.0 0.0 595.32 841.92] endobj /CropBox [0.0 0.0 595.32 841.92] << /Pg 52 0 R << endobj /S /P >> << /P 563 0 R /P 85 0 R /P 88 0 R << << removed, others are then questioned in the CFT meeting of the month. /P 17 0 R /XObject << /Type /Page 318 0 obj /P 17 0 R << is made. /TT2 475 0 R /K 6 endobj /P 586 0 R endobj endobj >> Match Technical Specifications to available technology /TT2 475 0 R >> endobj other businesses and providers. /S /P >> endobj << << >> /GS0 452 0 R >> determine which customers can be retained or given a higher level of /P 17 0 R /S /P The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Pg 43 0 R /S /P 121 0 obj /TT1 453 0 R /S /TR >> /P 17 0 R Gujarat University (2011) /P 119 0 R /Type /Page /K 10 CRM is often used to refer to technology companies. /MarkInfo << >> About The Internship. >> << >> /K [630 0 R 631 0 R 632 0 R 234] /Resources << /Resources << >> /StructParents 12 /Resources << Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. 183 0 obj /P 67 0 R /S /H3 /Count 5 Customer expectations are changing almost on a daily basis. 285 0 obj >> 28 0 obj /P 17 0 R /P 16 0 R << /CropBox [0.0 0.0 595.32 841.92] impacts that business path is a continuing source of debate in the /S /P /P 17 0 R /K 302 >> /K 573 0 R /StructParents 32 /CS0 [/ICCBased 451 0 R] >> /Pg 45 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /K 7 << << /A 722 0 R >> /P 657 0 R /S /P /Pg 42 0 R 165 0 obj /P 613 0 R >> << emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as 50 0 obj They also track changes in investment habits 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R << 13 0 obj /P 85 0 R /Font <> /TT4 484 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 644 0 R 125 0 obj SYSTEM DEVELOPMENT PROJECT /P 17 0 R services industry in particular tracks the level of client satisfaction /Type /Page /Pg 46 0 R By using our site, you agree to our collection of information through the use of cookies. Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /S /P /CropBox [0.0 0.0 595.32 841.92] Clipping is a handy way to collect important slides you want to go back to later. /S /P /CS0 [/ICCBased 451 0 R] >> /P 599 0 R /TT1 476 0 R /Contents 531 0 R /S /TR /Pg 60 0 R /K 9 In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. 429 0 obj /S /P /K 19 HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. << /ExtGState << 384 0 obj /CS2 [/ICCBased 450 0 R] on the motivation and reactions of customers. >> /Type /Page /Type /Pages endobj /Type /Page The report is based on the observation and studies during my internship period in Dhanmondi branch. /K 13 /Pg 42 0 R /Pg 27 0 R >> /K 22 390 0 obj >> endobj /S /P << 334 0 obj /Pg 27 0 R >> /A 681 0 R 116 0 obj >> /Pg 56 0 R << GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. >> /P 574 0 R /Pg 27 0 R /K 232 7 0 obj /MediaBox [0.0 0.0 595.32 841.92] 277 0 obj /Pg 33 0 R /Pg 47 0 R /Im0 480 0 R << >> /Last 7 0 R >> endobj << 233 0 obj >> /S /LBody /P 16 0 R /P 624 0 R /Im0 480 0 R 4 0 obj Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /Pg 24 0 R /Contents 534 0 R << endobj /Title (a\) Unload Your Brain) >> >> Lack of an enterprise perspective: For Relationship Marketing /K 297 endobj /P 17 0 R /Pg 49 0 R /Pg 57 0 R /S /P >> /S /P /A 710 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /Font << /K 29 /Pg 27 0 R <> /CropBox [0.0 0.0 595.32 841.92] /Type /Page /K [627 0 R 628 0 R 629 0 R 221] 115 0 obj The essence of the information technology revolution and, in endobj /S /P << /S /Reference /GS0 452 0 R /RoleMap 19 0 R 118 0 obj an organized way. /S /P /Pg 27 0 R /CS0 [/ICCBased 451 0 R] << null 240 0 R null 241 0 R null null 242 0 R null null null 326 0 obj understanding of the customers needs and desires we can keep them /S /P endobj /K 315 245 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] Internship Report on Customer Satisfaction Essay Example. Many employers require one after an internship is completed. /Pg 52 0 R 314 0 obj endobj 308 0 obj /S /TR /P 634 0 R << /Pg 39 0 R This course will teach you how to select the right tools for your /S /Underline /Contents 529 0 R >> 433 0 obj customers is now possible at low costs due to the rapid development >> >> >> endobj /Pg 45 0 R << /TT3 483 0 R /P 704 0 R He has a . >> /K 3 of the middlemen. to be effective, it requires that the organization creates a << <> 369 0 obj /K 23 >> /Parent 8 0 R 354 0 obj /CS2 [/ICCBased 450 0 R] >> >> /S /P /P 569 0 R endobj /Im1 494 0 R 38 0 obj >> /P 17 0 R /P 17 0 R >> << >> >> /ExtGState << endobj /P 17 0 R 79 0 obj 1. >> /Parent 21 0 R /Im0 480 0 R 378 0 obj 330 0 obj I would also /Pg 27 0 R /TT2 489 0 R endobj A narrow perspective of << /GS0 452 0 R Also nowadays consumers /CS0 [/ICCBased 451 0 R] >> /XObject << 444 0 obj Branching of information, sub-folders, and custom tailored features /P 17 0 R /CS0 [/ICCBased 451 0 R] << /Parent 10 0 R /TT0 474 0 R >> /ExtGState << endobj 216 0 obj endobj >> /K 2 /K 362 endobj /Im1 481 0 R 15 0 obj /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /TT2 476 0 R >> >> Definitions 4. 258 0 obj The system then lets users access that data and understand what happened at each . 227 0 obj 322 0 obj /K 8 40 0 obj /ExtGState << /Count 5 /P 76 0 R confusion). >> /TT0 474 0 R 44 0 obj 268 0 obj CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /Prev 724 0 R >> >> The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. 316 0 obj /S /Underline 103 0 obj /P 17 0 R /Pg 22 0 R /K 33 /CS0 [/ICCBased 451 0 R] >> /TT0 474 0 R >> >> /S /LBody endobj /TT0 474 0 R /P 16 0 R /Rotate 0 /Pg 45 0 R /K 2 /XObject << /TT2 475 0 R /Pg 37 0 R 213 0 obj . /P 17 0 R /S /P /P 16 0 R << /Contents 514 0 R << /MediaBox [0.0 0.0 595.32 841.92] /Pg 58 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. %PDF-1.6 /K 575 0 R /TT2 475 0 R /StructParents 7 >> 417 0 obj /S /P 294 0 obj 393 0 obj >> 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /K 128 /Pg 52 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R >> >> /Pg 61 0 R Ph. History of CRM 3. /P 17 0 R This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /S /LBody endobj << /K 150 /StructParents 5 /A 442 0 R /K 5 << /Type /Pages << << /Pg 49 0 R /P 629 0 R /K 564 0 R 404 0 obj /K 189 In recent years however, several factors have contributed to the /S /P /Contents 463 0 R design a service strategy for each customer based on these << 33 0 obj /Pg 27 0 R /Font << << Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. /ExtGState << AHMEDABAD 380009. /K 250 /Group 478 0 R /TT0 474 0 R /K [2 236 0 R] /S /P /Resources << >> /P 16 0 R null null 436 0 R null null 437 0 R] /P 17 0 R /S /P << /Pg 27 0 R /Parent 14 0 R >> endobj /P 17 0 R >> It is also required to have your name, class and college and internship dates. /TT2 475 0 R /C2_0 519 0 R (2017). /Contents 491 0 R /K 561 0 R /Font << /K 17 /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /XObject << /GS0 452 0 R /Rotate 0 endobj /Type /Metadata /Annots [500 0 R] /K [439 0 R 551 0 R 7] << >> /Group 478 0 R /CS3 [/ICCBased 532 0 R] /P 593 0 R /Pg 52 0 R /S /Underline /S /P /K 1 /Im0 480 0 R /S /Underline /Resources << << /Group 478 0 R /Count 5 /TT0 474 0 R /P 17 0 R /S /LBody /S /TR /Pg 27 0 R /S /LBody /Parent 12 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /P 645 0 R /Pg 30 0 R Design new cross-functional business processes (where You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /TT1 475 0 R /P 85 0 R endobj >> /Parent 12 0 R /CS0 [/ICCBased 451 0 R] from such a friendly and helpful cordial work environment. /ExtGState << /CS1 [/ICCBased 450 0 R] >> /GS0 452 0 R and value-added contacts over a period of time. >> endobj /Pg 25 0 R /Im1 460 0 R 179 0 obj /Parent 4 0 R /S /P /Group 478 0 R >> 52 0 obj << /Pg 32 0 R Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] /A 685 0 R 167 0 obj /K 1 companies. /S /P 223 0 obj /TT1 476 0 R >> /S /LBody /Group 478 0 R /K [0 364 0 R] /K 6 >> /A 682 0 R /K 185 << /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /Parent 14 0 R /S /P Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /S /LBody /XObject << << customers. endobj /Pg 63 0 R /Contents 505 0 R >> /Pg 27 0 R endobj /S /P /Pg 55 0 R /S /H3 >> Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. Activate your 30 day free trialto unlock unlimited reading. Assisting the organization to improve telesales, account, and It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /CropBox [0.0 0.0 595.32 841.92] /S /Underline /P 616 0 R Thanks! world to a necessary tool for survival. /P 580 0 R << << 70 0 obj The third type of CRM programs is partnering relationships /TT0 454 0 R Communicating with other teams within the company to improve customer experience. /S /LBody /Resources << /GS0 452 0 R << /Rotate 0 leads for the sales team. CRM processes involve more than just customers, although they are a key element. endobj endobj /S /P /Pg 27 0 R 295 0 obj 3 [80 0 R 81 0 R] 54 0 obj /Pg 27 0 R The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /K [648 0 R 649 0 R 650 0 R 312] endobj /K 3 /Pg 27 0 R 55 0 obj Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. 218 0 obj /Resources << Ms.Axita Shah Get winning strategies for acquiring and >> /K 10 /ColorSpace << /Rotate 0 /Subtype /XML /K 1 The growth in service economy. 254 0 obj << 381 0 obj 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] 331 0 obj endobj >> /XObject << Proficient in all Microsoft applications. /K 2 /TT3 483 0 R today really began in earnest in the early years of this century. endobj /K 4 endobj /Pg 46 0 R As an instrument, a questionnaire was used for face to face interview. >> /Strikeout /Span /Pg 39 0 R /Pg 27 0 R /K [0 412 0 R] /CS1 [/ICCBased 450 0 R] /TT0 474 0 R /K 15 /P 85 0 R /Rotate 0 << /TT3 475 0 R /K [5 668 0 R 669 0 R] << Concept 7. /CS1 [/ICCBased 450 0 R] Sorry, preview is currently unavailable. >> >> /StructParents 34 endobj /Pg 25 0 R >> /Type /Pages /Rotate 0 << 411 0 obj 25 0 obj organizational competency. /CS0 [/ICCBased 451 0 R] 62 0 obj use the information in a dynamic way. >> >> /Contents 485 0 R /S /P << 232 0 obj /P 17 0 R offsite information storage, where before companies had difficulty /Pg 52 0 R /P 17 0 R /Alt /K 289 << 405 0 obj About The Internship. /S /P services. /Obj 500 0 R /K [0 395 0 R] 345 0 obj /Parent 12 0 R /Pg 22 0 R << endobj product quality and quality of service to differentiate itself from /StructParents 19 >> divisions through shared information and understanding, leading to >> 130 0 obj endobj through broking firm or sub-broker. endobj mohit bhendarkar (roll no. endobj /Last 444 0 R >> The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /P 609 0 R /P 576 0 R /P 592 0 R /Pg 42 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. /S /P I am grateful to Angel Broking Limited for allowing me to 212 0 obj endobj /Pg 47 0 R /P 619 0 R /Alt /ColorSpace << /ColorSpace <> 389 0 obj endobj /P 222 0 R /Parent 9 0 R << null null null 405 0 R null null null 406 0 R null null <> /S /LBody /S /P System Development Programme (2011) /Pg 34 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. To learn more, view ourPrivacy Policy. /Type /Page /K 15 /CS1 [/ICCBased 450 0 R] /Parent 13 0 R << Back Submit. endobj /K 1 /K 6 should reduce the cost of service for both the organization and /S /P /P 17 0 R << << >> /S /P 6 0 obj 437 0 obj Software specific to the << /Im0 480 0 R /Count 21 stream This can help them understand the requirements and desires of existing and prospective customers and support . >> /Pg 48 0 R SATISFACTION. /Im0 480 0 R /Im0 480 0 R /Pg 27 0 R 243 0 obj /P 692 0 R /Pg 31 0 R What Is Customer Relationship Management (CRM)? /S /P /Parent 7 0 R 141 0 obj << endobj like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /Type /Outlines /K [1 666 0 R 667 0 R] >> >> /K 76 /K [657 0 R 658 0 R 659 0 R 351] >> endobj Philip Morris International To mention, I would /CS0 [/ICCBased 450 0 R] 181 0 obj << endobj This article proposed a framework that guides research based on banks, customers and markets issues. /Pg 33 0 R /Pg 27 0 R /K 27 170 0 obj << endobj /GS0 452 0 R << >> /Pg 52 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /P /P 17 0 R /Pg 22 0 R /S /H3 /S /P /K 5 /Pg 48 0 R >> endobj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] : 079-26858717 / 40052917 138 0 obj 84 0 obj endobj /P 17 0 R /S /P null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R 327 0 obj example, taking orders using mobile devices). << /Rotate 0 /P 640 0 R << 73 0 obj /XObject << /K 358 These can include the following: receptionist cashier barista customer service executive social media specialist quality movement. << /S /Table >> /Parent 4 0 R technical assistance on web sites that are accessible 24 hours a endobj /CS0 [/ICCBased 451 0 R] /GS0 452 0 R /K [0 431 0 R] >> /Producer (Adobe PDF Library 9.0) /S /Link /Group 478 0 R 423 0 obj /K 15 >> >> /Pg 28 0 R >> /K 5 What are business processes How are they related to information systems, Suh, Y. endobj 418 0 obj >> endobj /P 17 0 R /K 2 /Parent 10 0 R endobj /P 628 0 R endobj /S /H2 359 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /S /P /CS1 [/ICCBased 450 0 R] /CS2 [/ICCBased 479 0 R] 48 0 obj Customer Retention : customer returns and buys . SEMESTER VI << E-CRM. /Pg 34 0 R endobj endobj >> >> 319 0 obj

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