However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. Usually this is about halfway between the two devices. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. Unplug the disc from the mains and plug it in at the preferred location. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. In the My BT app, go to Hub settings and select Update Wireless Network. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Just plug it in to the mains and connect a lan cable between it and the hub. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. What does the red light mean on the BT Complete WiFi Disc? Connect the disc to the hub via Ethernet cable by closing the two devices. The best spot is a clear space off the floor close to a power socket. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Step 5. 13-04-2019 The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Step 3. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. on What is Complete Wi-Fi and how do I get started? 19-08-2019 When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? The extension can never, however, be as quick as your router, so that is all it means. Add the new network name or password. Step 1. You can use the ethernet port on the disk to pair it with your hub. Wait for the final results from the app. Try restarting your Whole Home Wi-Fi. Ask for an engineer to install Openreach if you dont have My BT app. Do not use it if it is damaged to prevent danger. Press the power button on the back of the disc to switch the disc off. on If the speed gets slow, you must adjust the position after setup. 3. But here is the best part. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. What does the orange LED on the disc mean? How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). If it shows blue light, the location it tells you is excellent. Press the power button on the back of the disc to switch the disc off. Set the Complete WiFi Disc Setting from mode 2 to mode 1. The LED is permanently red and the new disc doesn't appear in the app. Wait for a text or an email for confirmation once the Full Fibre is activated. Do BT Wi-Fi Discs work with other routers? Wait for the color to switch to solid blue and turn off the device. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. Between your router and the Wi-Fi dead zone, place the extender. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Finally, if the first two attempts can not solve the issue, call the number on the BT website. You can consider this method as the last resort, even if your Shaw modem flashing green. If you don't have this or want to know more see What is a BT ID and how can I get one? 19-08-2019 While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. 20h43. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. 31-01-2019 After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. The LED is permanently red and the new disc doesn't appear in the app. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. Alternatively, follow the steps below to connect using an ethernet cable. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. Every time the Internet passes via a second device, such as an extender, some speed is lost. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Plug your Wi-Fi Disc into a power socket and turn it on. What's the admin password and why do I need it? If you're an existing customer, you've probably already got one. They will support you in checking the whole device's status and fixing its potential problems. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Take a look at the video and information below about getting set up. There's one in your Hub box. Are you seeking a step-by-step guide on BT wifi disc setup? Youve found a great location for your Wi-Fi Disc. You need to activate it by following the instructions in the email we sent you. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. The disc range also depends on its working surroundings and location. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. When your disc light turns blue, unplug the power cable. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. Dont use another power adapter. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. A quick guide on fixing BT disc flashing red. You can follow internet usage, bill, and products of the UK companys extras. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Step 3. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Announcements, Guides & Community Updates. Open the Hub Manager by typing 192.168.1.254 in the browser. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Ask for support from BT team if you have issues. on Within two minutes, follow the instructions on your device to connect. on However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. Remove the disc and insert it where you want. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). The best way to connect the hub and disc is to follow the instructions in the My BT app. Once logged into it, tick the Mode box to choose Mode 1. If you're still having problems, use our online troubleshooter. You need the My BT app to find out where to place your discs for the best signal. on 17-08-2019 Try moving the disc closer to the one connected directly to your hub (router). It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. This will guide you through the set-up and suggest the best location for your disc. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Step 5. 2. How do I Change the Name of My Wireless Network? The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Do you want to learn how to set up a BT WiFi disc with simple steps? Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. @JimWooly21Thanks for posting and welcome to the BT.com community forums. Not got the app? 19h54. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on 11-07-2020 Using an extender will still provide you with a faster-than-average Internet connection at home. Does the disc have to connect via ethernet? Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. You can manage your BT account without difficulty when using the My BT app. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Try rebooting the disc, the primary disc and the router. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. What's the Admin password and why do I need it? I have several devices connected to this switch and they all work just fine. First check the Ethernet connection from your hub (router). The quickest and easiest way is by using the BT Business app. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. gibbylinks. So I don't consider it to be a major issue. You should update your wireless equipment with the new details. You can use the ethernet port on the disk to pair it with your hub. Then, you connect the Ethernet cable's other end to the BT hub. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. BT Hub, BT Voyager and Connected Devices GPL code. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. You wonder what you should look out for when making a BT complete WiFi disc setup. Alternatively, follow the steps below to connect using an ethernet cable. 11h57, on The best spot is a clear space off the floor close to a power socket. You also consider some methods to keep the disc safe. You must connect them with an Ethernet cable through another disc. On the home screen, select More, Your wi-fi network and then Set up new disc. Step 2. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. You'll need to set up a BT ID to access the My BT app. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Below is the simple instruction to complete this process: Step 1. BT Hub 5 on 70 meg BB. A blue light lets you know the disc is in the best location. This will take you through the setup and suggest the best place for your discs. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. If you're an existing customer, you've probably already got one. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. You'll need to set up a BT ID to access the My BT app. The extension will typically alert you if you are too near or too distant from the router. 27-03-2019 Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. The range of the discs can vary significantly depending on the operating environment and the location. The quickest and easiest way is by using the BT Business app. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. on 20h19. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Step 4. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. On the home screen, select More, Your wi-fi network and then Set up new disc. Take a look at the video and information below about getting set up. Problems with Complete Wi-Fi, what do I do? F. ollow the complete guide to double-check the disc's location: Step 1. So the problem must have been some corruption within the Smart Hub 2. This will guide you through the set-up and suggest the best location for your disc. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. 0 Ratings. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Follow the simple steps below for troubleshooting this problem. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. For further troubleshooting and support see What does the orange LED on the disc mean? To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. A BT sales rep offered me a new contract that included the Wifi range extending discs. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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