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steamship authority cancellation policy

Who is eligible for the Steamship Authority's Headstart Reservation Program? Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. Check out our 'Ways to Save' for residents page! One date change may be made at no charge. My car won't start and I need to transport it off-island for repairs. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. Close. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis Do I need a reservation for my motorcycle or bicycle? Here you will find applications and program information available for viewing or downloading. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. SteamshipAuthority.com/about/doing_business. Check steamshipauthority.com for further details. A stock photo of a ferry entering Nantucket Harbor. Get more local news . All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. Please remember, passengers are not allowed to stand on any stairs of a vessel or at the top of any vessel stairwell while it is approaching or docking at a terminal. Yes. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. What do I do? The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. When should I arrive at the terminal? Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Please visitthePolicies, Forms & Informationpage for our Excursion Profile Application. Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. Print. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. There is no parking at the Oak Bluffs Terminal. According to the Steamship Authority, "Up to five transactions (one-way or . To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. No. My vehicle will be pulling a trailer. Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. This summer, the fast boats were cancelled a handful of times based on wind and mechanical issues. Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. From there, enter your cell phone and choose your preferences. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. Upon payment, the attendant will provide you with a receipt stating the time period for which you have paid. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . (508) 778-7633 TTY, 1 Steamboat Wharf Click here to watch a video on how to change your vehicle reservation online. The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. Is every automobile charged the same regular fare? For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. Are the Steamship Authority's ferries accessible for passengers with disabilities? I have purchased individual passenger tickets at the regular fare. How do I sign up to receive the SSA's eNews? Tweet with a location. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. For more information about our standby procedures, please click here. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." 291. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. The Steamship Authority matches reservations by those three criteria. Please read the instructions on how to apply for a senior citizen travel card. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. Your pets are carried free of charge, but they must be accompanied by the passenger who is responsible for their care and conduct during the passage. 02568, 1 Seaview Ave Bourne Briefs. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. An excursion fare is for the transportation of the vehicle and its load, if any. How does standby work on the Martha's Vineyard route? Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion). Dont forget to hit the Save Changes button before leaving this page. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). How soon should I arrive at the terminal traveling without a car? Seasonal Terminal, 69 South Street How many people will be traveling? To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. No. The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. The Steamship Authority informed the public on social media that it was the target of a ransomware attack early Wednesday, June 2, 2021. . In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Owners are required to clean up after their pets. 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream when you travel with the Steamship Authority. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. Pets are welcome on board our ferries. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. (508) 778-7633 TTY, 1 Steamboat Wharf Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. 2018 Summer Operating Schedule Report Appendix C, 2c. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. For more information about our standby procedures, please click here. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). Cancel. It was a fantastic ship and I'll miss it. Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. 2018 Winter and Spring Operating Schedules Report, 1b. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Yes. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. What happens if I simply do not use my high-speed passenger-only reservation? 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. Or simply click this link: https://www.steamshipauthority.com/about/news. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. At our discretion, the customer's vehicle may instead travel on a standby basis the following day. . Provide the latest Kuribayashi Steamship (9171) market data, including prices, cycle charts, basic information and real-time news information, financial analysis, company introduction, dividends and dividend information, you can also use Moomoo to open an account to trade Kuribayashi Steamship stockswe will provide investors with reference decision data. Nantucket, MA The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Do you charge the same fares for adults and children? 228 Palmer Avenue Falmouth, MA . Customers traveling in rental vehicles may make reservations in their own name. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. Yes. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Is anyone eligible for a discounted fare? Please obtain a confirmation of your appointment with the details of the appointment (see below). I have a vehicle reservation for a particular sailing. Please consult the customer handbook. No matter what boat you take, it usally takes 35-45 minutes side to side. How many Headstart reservations can I make? Can I bring a firearm or other dangerous article with me on the ferry? 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. What happens if I simply do not use my reservation? Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). "It's insane. Customers making reservations online may print copies of their confirmations on their own printers. If your last name has changed, you can make the change to your profile. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. We also ask that customers practice social distancing when waiting to board or exit our ferries. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. Passenger tickets are transferable among individuals who are eligible for the fare charged. How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? Visithttps://app.steamshipauthority.com/using your mobile phone. Our computerized reservation system has a wait list capability. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. Preferred Space reservations are non-refundable and non-transferable. Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. When do Headstart reservations become available? Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Standby travel is available on the Nantucket route every day of the year. From here you can change your personalized password. A customer who provides us with certain identifying information will be issued a Profile Account number. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. No. 60 0 obj <> endobj The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. Customers may purchase parking permits that allow them to park at specific parking lots on the mainland for a flat fee. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. F-114 Effective January 4, 2023, Passenger Tariff MDPU No. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. This will result in the forfeiture of your reservation. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. They just retired the Islander, which was decades old. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. What do I do? For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. %%EOF Yes. Can it be towed onto and off of the ferry? In those circumstances, we will impose a fee for the transfer. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. (508) 457-5867 TTY, Union St & Water St Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Steamship Authority 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 Yes, to the extent that space is available. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. We charge an additional fare for any trailer towed by an automobile. Monday, June 7, 2021 - 6:01pm. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. Make a reservation. https://www.steamshipauthority.com/about/news. How do I change/obtain my password to log into my profile? Does the Steamship Authority have any special group fares for student and youth groups? S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Vehicle reservations also must be made for a specific vehicle. The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. 1. hb`````Z P#0p4 I@1o^kX~X73i A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. I have a disability. Will I pay more if I am towing a trailer? Can I receive a lower vehicle fare if I buy a book of multiple tickets? Can I travel with my vehicle between Hyannis and Nantucket without a reservation? Application forms are available on our website. Reply. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. Who is eligible for the Preferred Space Program? For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. Reservations can be made up to one hour before the requested scheduled departure. for viewing or downloading. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. Retweet. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. 17 Comments. UPDATED Wednesday, June 9, 2021 - 11:30am. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. The Steamship Authority Reservations & Information (508 . What happens if I lose my parking ticket? Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. The customer generally will be issued a full refund less a $10.00 processing fee. 2020 Summer Operating Schedules Report, 4a. Can I park at the Vineyard Haven Terminal? Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . The use of all ticket books is restricted to no more than two passenger automobiles, with common ownership and registration numbers that are electronically recorded at the time of the ticket book's issuance. Are there any restrictions on their use? endstream endobj startxref No. At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. From there, follow the instructions in this guide:eNews and Travel Alerts. 1. While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. This enables us to provide you with more accurate maps and internet-based driving directions. Here you will find applications and program information available Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead?

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steamship authority cancellation policy

  •   steamship authority cancellation policy,
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