1.4 Modification. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Yes! We care about accuracy. 2. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Editor, Marcus Herbert. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. 2.1 Requirements. 5.4 Making Adjustments. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. For more information check the Skilling Australians Fund Levy information at
the application was unnecessary at the time it was made. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. You may also have extra rights in your state or territory. They may do that if you make a fraudulent claim. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. My event is cancelled or postponed - What do I do? It is headquartered in the United States and owned by StubHub Holdings. Viagogo ranks 177th among Tickets sites. Including any such items constitutes a material breach of these terms and conditions. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. the sponsorship or nomination was not successful. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. If the Google listing says ad, do not click. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Can I pick up my tickets instead of having them shipped? To be eligible for a VAC refund your application needs to have been finalised. 5.1 Investigations. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. To request a refund: From the actions menu, select the 'Request Refund' option. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. To sell tickets, a Seller lists the tickets in the Site database. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. When listing seated tickets, all tickets in the same listing must be consecutive seats.
We made the case to Google Australia that Viagogo is still up to its old tricks. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 6.6 No Agency. 6.8 All Sales are Final. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Provide documentary evidence with your request to support your claim. Sellers should use our automated online confirmation process. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Released by: The caretaker period for the NSW Election commenced on 3 March 2023. The action you just performed triggered the security solution. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Just as before, when you make a ticket selection, the clock starts ticking. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. You will need a username and password to access the Site and use the Services. Safe ticket buying if you're going to a gig or sporting event. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. the price it is sold for on the primary market). ! To share your thoughts or ask a question, visit the CHOICE Community forum. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Otherwise, avoid!!! The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages.
Hello has anyone had a successful outcome from viagogo through paypal. Service 196 Value 191 Shipping 166 PLEASE DO NOT TRUST VIAGOGO! ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Instead, try searching for the official website of the band or venue. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 4. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. They can't be trusted. Unfortunately, postmarked entries after June 5 will not be accepted. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. I haven't received an email confirming my order. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. And we're hardly the only ones who have a gripe with the company. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them.
Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Also, buyers only pay once they have been to the event and had no issues. [It was like getting] blood from a stone.". Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Checked for accuracy by our qualified fact-checkers and verifiers. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. you did not use your RRV for any travel(regardless of the reason). To register, You must provide your real name, address, phone number, and email address. We will not allow You to buy or sell tickets before You have registered with Us. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Find out more about fact-checking at CHOICE. We endeavour to rearrange delivery with the customer or arrange a collection point. Your IP: The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Viagogo will never pay you after you sold your tickets and you can never get back your money. And the original face value of our tickets was nowhere to be found on the site. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. In August 2017, the ACCC announced it was taking Viagogo to court. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Customer offered $500 to take down negative Google review. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. She was told that up to 200 people had also been turned away due to fake tickets. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. 6.4 Release. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. arrow_forward.
This may limit your ability to be grantedanother visa. This could be a tough call for many internet shoppers. If You do not qualify, do not use the Services. All sales and bids are final. What ticket resellers must do There are an increasing number of unauthorised ticket resellers operating online. Viagogo said in a statement that it offered a high standard of. (Subclass 870) Sponsored Parent (Temporary) visa. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. 2.9 Seller's Confirmation Obligation. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. They rush you and make their websites look just enough like they could be official ticket sellers. This includes reports four tickets to . Read more:
You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Note that this is separate from any Tax viagogo is required to charge on its fees. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Minister for Small Business. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS.
We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 1. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If you fancy a viagogo event roulette then use this company. Contact @viagogo over social media Set up a Twitter account. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". momentum in tennis physics.
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