If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. No. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Am I reloading this wrong online? Your mobile wallet will display purchase options for your selected Clipper card. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. 2020, Metropolitan Transportation Commission. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Please check out this 2022 guide to Seattle whale watching. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). New to Clipper? Please note that you cannot use your phone to unlock bikeshares. We will send an email to confirm that you have updated information in your account. Was I supposed to activate it somewhere? Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Getting Started. Youth 5-18 years old get 50% off with a youth Clipper card. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Once you do that, it will show up in your account. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. For more information, please see our ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Please learn more about traveling with pets. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Im so glad that I dont have to go into the office the last two weeks. Visit clippercard.com and buy online. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Requires iPhone 8/Apple Watch Series 3 or later. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. For more information, please see our Seattle-Victoria fast ferry schedule. HVD applies only to BART rides. This page includes Using Clipper on specific agencies. The tag will not register if you place your device or card too low or high on the screen. Select Clipper card and follow the instructions to add a card and load value. Call (877) 878-8883 to order from a Customer Service Representative. Credit card charges are processed immediately. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. No notice, even though they have my email? Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. While Clipper is used to pay for BART, it is not a BART product. redditads Promoted Interested in gaining a new perspective on things? Yes. How long do I have to pick up the value before it expires? What happened to my order? Clipper isadministered by the Metropolitan Transportation Commission. Some transit agencies charge fares based on distance or zones. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Select Clipper card and follow the instructions to add a card and load value. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. You will select your seats when making your booking and may choose between the lower or upper deck. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Funds are immediately available when added using a vending machine at BART. News; Twitter Twitter, Opens . Privacy Policy. Try tagging your card again. I was charged the wrong fare. Please allow ample time in your schedule to check in required luggage. When will I be charged for my Auto-Reload value? Key Clipper information translated to Chinese. If you already have a card, you can choose to set up Auto-Reload when you load value online. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Set up is easy and can be done on the spot or in advance while you are at home. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Within each class, there are upgrade sections as well. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. For more information, visit Sales and Service Locations. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Can I load value on my mobile phone at a transit agency ticket office? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. When does the new 31-day pass become active? All rights reserved. For Andriod phones, you may need the move your phone around. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Final boarding is 15 minutes before the scheduled departure time. We offer a variety of discounts as outlined here. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. To order a Clipper card, visit Get Card. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. This is separate from confirmation of payment. There is a 50 cent surcharge per trip for paper tickets. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. An email notification will be sent out 7 days prior to travel as a reminder for check-in. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Report a lost, stolen, damaged or defective card and discuss replacement options. This page includes how it works, mobile payments and Clipper mobile app. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. How does Auto-Reload work with monthly passes? Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Includes travel to any of our destinations with activities or hotel stay or both. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. You can also add value through the Clipper app. Boarding starts 1 hour before your boat is scheduled to leave. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Can I get a Clipper card before I arrive? See the, To add a card to your Android phone, open Google Pay and click the + sign. Dumbarton Express. Yours is the first email Ive gotten on this issue. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Otherwise, you will be logged out automatically. Yes. Robbins parking lot locations are also available for overnight parking. Opens in new window. There are no discounts available at the BART vending machines. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Be sure to review the paper ticket fare chart at the station. There is a 50 cent surcharge per trip for Blue tickets. So if your primary funding source is declined, your order will be charged to your backup card. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Discounts; Where to Use; Follow. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Proof of payment is required. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Can I set up Auto-Reload for cash value and a pass? YES! If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. It depends on how you buy your pass. Credit card charges are processed immediately. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Your 31-day pass becomes active the first time you use it to pay a fare. Find your service: AC Transit. Make sure you always have a current email address on file. Choose an Option to Begin Planning Your Trip. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Cookie Notice The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Check out the r . Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. The money is still missing. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Using Clipper. Please plan accordingly and allow sufficient time. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Need help planning your trip? Be sure to review the paper ticket fare chart at the station. Why isnt it on my Clipper card? Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. 877.878.8883. Our vessel also features one wheelchair accessible bathroom onboard. Once you set up Auto-Reload, we need to confirm your payment method is valid. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. No input is required. Check out our virtual tour of the Victoria Clipper V! Clipper automatically checks for a valid pass. A little work up front helps you save money. The card reader at Caltrain stations. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Can two people use the same card at the same time? If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Your card should arrive within 5 to 10 days. You can load up to $300 on a Clipper card. On the cable car, the conductor carries a handheld card reader. A: Your anger is warranted. I set up Auto-Reload, but its not showing up in my online account. Privacy Policy. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Check Clipper News for holiday or modified hours. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. We strongly encourage customers to take advantage of the time to unplug from technology! If you do not hear any beeps or see any lights, your card may be defective or damaged. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Please submit all travel cancellation or change requests through our Contact Us page. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Phone: (213)-204-2900. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Can I get a card at an airport? In order to book using your travel credit please reach out to a reservations agent using our contact us form. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Key Clipper information translated to Spanish. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. As others have said, it's RFID interference with other cards that's likely the problem. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? We recommend arriving at least one hour before your ferrys departure. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. If you want to ride, you will need to tag again. 213-204-2900. Infants under 1 (<1) are free on the Clipper, but are not provided a seat.
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