As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Youll be paid a competitive salary plus additional allowances where relevant. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. It is also possible to claim for any damage that may have been caused during repair works. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. All rights reserved. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. NE8 1HH This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We hope to reschedule these events at a later date. <>
We encourage our people to think differently, do the right thing and be innovative. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Top Jobs in Gateshead, England. This is known as the Right to Repair scheme. This includes both small leaks and emergency repairs. <>>>
Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. You have the chance to buy up to 10 additional holidays per year. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Gateshead Council aims to complete the backlog by late March next year. If you continue to miss appointments for repair work you may be charged. The panel decides which services they review based on various criteria. 0191 433 3174. housingadvice@gateshead.gov.uk. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. 4 0 obj
We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. We will pay compensation for damage which is our fault or our contractors' fault. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The site has been designed with residents and local groups to ensure it is easy to use. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The department is on the lookout for more callhandlers and building technicians. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. She added: "Someone has got to own it. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Do you want to work with us in helping to create spaces that are great to work and/or live in? Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. If this is not possible, we will replace with the items we hold in stock. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Some of these repairs need to be inspected before the repair can be done. If your repair can't wait until the programme we will carry it out within the normal timescales. However, our partners are continuing to deliver a series of . : 50K - 53K. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We are Gateshead Council's Housing Team. You can also claim compensation for the damage that has been caused during repair work. To keep up to date, why not follow us. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Wednesday 2nd November 2022. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. endobj
You should report any damage to your local housing office. Some work to your home is done as part of a planned maintenance or investment programme. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Were delighted that you want to come and work with us. Background 2. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Read more about the Housing Capital Investment Programme. about Our Customer Scrutiny Panel needs you! As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. United Kingdom. Office 3750 Gateshead Council 4.0 . Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. We are Gateshead Council'sHousing Team. Some of these jobs need to be inspected before the contractor can start the work. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. For further information please contact the Involvement Team by: Civic Centre View details of your former and current tenancies including rent statements and repair. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Gateshead Council aims to complete the backlog by late March next year. "The garages at Leam Lane had already been condemned, and we were working towards . Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Call us on 0333 050 8887 to start the process or fill in the form. 1 0 obj
People really are our greatest asset at Gateshead Council, and we value every employee. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. This covers things like outside painting, replacement windows and annual gas servicing. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. London What are the costs and charges at Watergate Court. Planned repairs usually need an inspection before work is done. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The council is responsible for most repairs to your home. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Repairs update You can now report your non-emergency repairs. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. There are no emergency or urgent repairs outstanding at this point in time. These are repairs which need quick attention and don't need an inspection first. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. :L+Ftc[Sdu|^Y^. Our housing offices are currently closed to the public. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Whats in it for you? Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We hope to reschedule these eventsat a later date. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Copyright Andy T - 2021. 2 0 obj
Gateshead Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. %
Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If so, please keep reading as youre just what were looking for! The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We have guidelines on how long different repairs should take. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. E6 2JA. The report found the repair centre's ability to handle calls was deemed 'critically low'. endobj
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Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Complain to the housing ombudsman The housing ombudsman is a free and independent service. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Please continue to be patient, as we are experiencing a high volume of phone calls. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Work to the outside of your home may not need an appointment. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Failure to do so could give you grounds to make a council house disrepair claim against them. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. There's also additional service charges from 115.85 a week, this cost is eligible . We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP.
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