These processors offer Quickbooks integration and have low rates. It was my banker that advised me to contact them first. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, They didnt send or email a notice that amounts were due. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Been paying late fees for 8 months and just noticed. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. I know its confusing .. eye roll .. WEX has frozen my account. Gift & Loyalty Cards, ISO/Agent Program Sent payment again by certified mail, they received it, but Charged $85 late fee twice The agreement with Pep Boys continues to increase the services . After getting a charge of over $681 on a $3000 bill we called. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. They didnt migrate that amount over to the new. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. This is our complaint on WEX, Inc. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. I am being told that all is done by email and there is nobody I can talk to over the phone. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. As part of a very successful multinational company with annual profit in the extremes of 88+M, It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Wont return as a customer. What if additional documentation is required? Data collection offers businesses comprehensive analytics and usage statistics. Still, businesses must have specific equipment set up for companies to accept them. Our card works at a variety of merchants. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. It is accepted only at ExxonMobil gas stations. They will not help you at all, I had no account number as I had no account. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Nicole To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Which I give them, but now Im denied? This does not compare favorably to our list of best credit card processors. I am the bookkeeper for a company vexed be WEX. More information on those can be found here. Ready for the ultimate credit card processing experience? We were then told that the 6.99% was the periodic rate rather than the APR. Their final email to me was, yes it sucks but sorry. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Any card assigned to this policy will be impacted by the change. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! For the tightest security, use Exact Match. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. WEX appreciates the BBB bringing this to our attention. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Youll need to contact your credit card processing company. Now they want to give us back $86. The standard Wex, Inc. However, not all fleet card types are alike. ERGs drive diversity by fostering new bonds and communities across the company. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Dont use them, spread the word not to use them, I will be posting on every review site. Check the statement(s) you want to make payments for. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. WEX is completely incompetent or corrupt. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. They lost a very long term customer over this. Click Limits in the top menu, then Update Limits. Worst company managing my health care funds. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Phillip created this website and has written over 1,000 articles regarding all things payments. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Fleet cards can also limit the number of transactions or caps on each transaction. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. A few months later an obnoxious debt collection company starts hounding us. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Get special fuel discounts and save on products and services for your business. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has All this because WEX, a company we have never had any dealings with ( and never will!) I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Attempts to reach a representative for clarity were again unsuccessful. Corporate Office A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Murphy USA participates in several programs that offer you discounts on fuel. The current policy limits are displayed. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. We were charged finance charges on the new account, over $600!!! Some cards can be set to require the employee to enter mileage at the time of purchase. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! That means finding a processor who is familiar with B2B transactions. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. CardPaymentOptions.com, Inc. All Rights Reserved. NOTE: Follow the same steps to assign a Driver ID. The benefits of accepting fleet cards The benefits are straightforward. My monthly statements went from $155 to $914! Look up and select the card you want to change. ERGs drive diversity by fostering new bonds and communities across the company. You will be notified when new oil merchants begin accepting the WEX card. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Merchants most commonly describe unexpected incidental fees and high termination fees. It is a shame, I was a client for about 20 years. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. There are per card, per month fees, as well a paper billing fees (applied as a default). Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill I send that in and thats not good enough. WEX took nearly $4,000.00 from my business account. CANNOT STRESS THIS ENOUGH!! Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. In the Add Prompt screen, select the type of prompt you want, then click Next. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. I mean what do they think we are frauding by going to the dr or getting medication? This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. by admin / Thursday, 26 July 2018 / Published in Posts. EMV Credit Card Machines With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Incompetent fucks. WEX is the worst! As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond We are FSA account holders that are managed through WEX health. Check out the links below to access frequently asked questions and video tutorials to make your job easier! But any dental work or Vision appointments are denied. Look for the QBO file you saved in Step 1 and then select Open. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. It is not intended as legal or financial advice. Description of Complaint: Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Still getting notified of late fees We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. The sole purpose of the material presented herein is to alert, educate, and inform readers. NEVER let this company get your bank info. Military veterans possess invaluable leadership skills and business acumen. Also, cant use funds from previous year for 3 months after the new year. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. This way we can show businesses working with Upside that their offers for you are driving more business for them. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Set the Validation type, which determines how the prompt must be entered by the card user. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Trouble Getting Approved? Watch this corrupt company and dont use them for your poor employees. This company and their employees SUCK. Please cancel my account. Referral Partner Permissions. AVOID THIS COMPANY AT ALL COSTS. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. However, you can get an idea of the interchange rates you can expect to pay. This allows us to see the company through a different lens or perspective than we normally would. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Bonsai Point of Sale Below is a detail of the most common types of fleet cards. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Wex Inc also agreed to payout other various costs related to the delay. It gets billed to the card. How fleet fuel cards work. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Exceptions are even color-coded to make them easier to prioritize. EFS/WEx decided to debit our account and send us a check. Ready for the ultimate credit card processing experience? Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Then Class action suit! Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. If you have your own Wex Inc. complaint to make, please do so in the comments below. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. How do I qualify for Love's Express Credit? If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. A confirmation displays. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. The due date was 1/20/2023. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Anyone recommend an attorney? Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. The benefits are straightforward. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Receive your Esso Card I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. They do not give time to make payments. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. I have been instructed a different way to close the account each time I call. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Thats not good enough and want explanation of benefits. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Your as bad as our government, you killed my job my career. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Then they lied again about how I would get an email from their fraud dept resolving this. Getting paid to re-write this page? Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. We are former TCheck Customer, used it mostly for paying lumper fees. There is some complexity to how fleet cards work. Can you imagine what they are charging retailers to be able to take the card? I have asked for a manager many times but no one has EVER called me back. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Merchant Cash Advance However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. In the Amount field, enter the amount you want to add to the card. Worst gas card ever. See Who The Worst Processors Are. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? This allows us to see the company through a different lens or perspective than we normally would. I thought this would be beneficial. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Wex and Voyager cards can be used at any participating gas station. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Fleet Cards What is a fleet card? You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. If you have a business that requires traveling, this card is for you. Enter and confirm an email address. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Wright Express is backed by its own bank, while Voyager partners with US Bank.
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