This year I registered again with a different email address. This seems to be the case for all former members not just me. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. trugym customer service. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. This gym offers friendly staff with excellent personal trainers. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Staff come across rude and unapproachable. Voice your opinion today and hear what 263 customers have already said. It's a public swimming baths not a gym. How many stars would you give TruGym? Find out how we combat fake reviews. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. It goes against our guidelines to offer incentives for reviews. The staff are friendly and the gym is very tidy. Joke of a place. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. typical!!!! I bought a membership 4 years ago. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Friendly environment for ladies only. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. The changing rooms are always clean and the same for the showers! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Don't trust the staff at face value. The Stockton site seems to be run on a shoestring. Still waiting on a response to my request for a refund. Trugym Chathamarrrgh!!! Informed them that I was moving house and therefore cancelling my membership. Seems like nothing is ever cleaned. Poor customer service and conflicting information provided by staff! Its hard to believe this is actually a trading company (for now!). As far as I'm aware non of the members have received refunds on their memberships either. 2023 Trustpilot, Inc. All rights reserved. I signed up back in August, waiting absolutely ages for it to open. | Read 21-40 Reviews out of 264 There are some advantages to paying your Spectrum bills online or on the My Spectrum app. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. It was ideal as there is a Friday class at 5:30. Pool full of screaming kids. Absolutely the poorest new customer relationships ever!! It goes against our guidelines to offer incentives for reviews. Join the 261 people who've already contributed. Be friendly. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. We also ensure all reviews are published without moderation. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Understandably very angry!! Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. the gym is very clean, the staff are very friendly and always up for a laugh! I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. The staff, although minimal, are friendly and helpful. Once my payment went through I got an email saying that they are closed. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. I joined truGym last week in Maidstone. Companies can ask for reviews via automatic invitations. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Suggested companies are based on peoples browsing tendencies. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. trugym customer service. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Not a problem there are always teething problems. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. This week i have attended a tone class and a body pump, both were identicle. ?TruGym this is unlawful and action is being taken. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Weights are all over the place. How many stars would you give TruGym? Complaining to TruGym is difficult. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Join the 271 people who've already contributed. Cancelled after one year membership. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. I know several members have request a standing calf raising machine. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. The staff and instructors are lovely and always happy to help. Friendly staff always happy to help. Your experience matters. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. kept it quiet from staff aswell ! This resulted in TruGym blocking me me on twitter. info@gurukoolhub.com +1-408-834-0167; trugym customer service. After a few weeks of this i started to get upset. The floor is never cleaned properly and the water dispenser has mild on it. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. This gym is great! Worst customer service ever have not had one reply to my messages or calls!! Bring back Les Mills Body Combat please! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. 1/pool too cold to use from me joining in November to February. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I am very disappointed that you have emailed me as a new member. Ive been at this gym for nearly 2 years. Your experience matters. I think there are more people than the capacity of gym. We also ensure all reviews are published without moderation. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Join the 263 people who've already contributed. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. as a regular memeber of this gym i feel it as it is my responsibility. Awful!!! beyond me , they have sullied their name. Management ineffective and ambivalent. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. CON's / The gym is a mess! Good luck TruGym you are going to need it! | Read 61-80 Reviews out of 255 Staff are really friendly but could be more helpful to newcomers. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. One good search would have warned me but I was dazzled by the google and facebook reviews. Here are 8 tips for writing great reviews. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Find out how we combat fake reviews. | Read 241-245 Reviews out of 245 He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). this is extremely unprofessional. Bit apprehensive being a female in my 50s. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. DO NOT SIGN UP THERE TERRIBLE! without helping me with the issue in any way at all. 2023 Trustpilot A/S. They now refuse to refund monies taken. Literally just paid for a day pass as the website said they were still open at stevenage. Management is awful only good thing about trugym . Lovely gym with great facilities! Join the 258 people who've already contributed. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. beyond me , they have sullied their name. It would also be good to have some hit classes in the morning at 6. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I signed up to the gym and have been going daily as i am very consistant with my training. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot, Inc. All rights reserved. Do you agree with TruGym's TrustScore? It goes against our guidelines to offer incentives for reviews. Date of experience: 19 February 2018 Good luck getting them to answer the phone. Your experience matters. Went there this afternoon and there was signing stating the gym was forced to close. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. The day before, my payment had been taken. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. This suggests to me that they know they are not up to date. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. TruGym is filled with good equipment and friendly staff. I have been trying to contact them for a refund for months and have been completely ignored. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. TruGym Stevenage. Bring back Les Mills Body Combat please! The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Anyone can write a Trustpilot review. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Our gyms come with either a sauna or steam room (some have both!) If you continue to use this site we will assume that you are happy with it. It goes against our guidelines to offer incentives for reviews. Fuming to be honest. They definitely make it difficult to contact them through their website. I find I spend more time on looking for the weights I need and connectors rather than actually training! Submit an enquiry or refer a friend to truGym today! These companies sure know how to work the direct debit magic to help themselves and rip of people. Staff are the ones who represent the gym and are suppose to behave in a professional manner. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. This hasn't happened and all attempts to contact them regarding this is being ignored. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There were a lot of guys when we went waiting outside. Join the 248 people who've already contributed. Your experience matters. Your experience matters. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Join the 271 people who've already contributed. It was a great gym to start off my journey on becoming the best version of my self. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. We use dedicated people and clever technology to safeguard our platform. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. My feed back is that if I could train at another gym early in the morning I would. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Absolutely flabbergasted of the audacity and attitude she had with me. How many stars would you give TruGym? I'm now in the process of seeking legal advice and so far it's looking positive. Absolutely the poorest new customer relationships ever!! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. | Read 41-60 Reviews out of 241 I was asked if Id like to suspend or cancel my membership. A nice gym and I enjoy my early morning workouts. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Awful!!! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. why would you not notify any body ? Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Nobody will reply to emails or tweets. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Awful!! Been coming here for many years and have always found the staff very pleasant and welcoming. It goes against our guidelines to offer incentives for reviews. Completely recommend this gym for any women that are looking for a great gym for good value for money. It goes against our guidelines to offer incentives for reviews. How many stars would you give TruGym? Now they demanding me aggressively to pay 225 bc of THEIR mistake. And parking right outside that's free!! Firstly, thank you for reporting this to us. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. This happened on several occasions making me again not really want to use the pool and steam room. The most important rule in providing excellent customer service is to be friendly. Be proactive by paying attention to the customer's needs and offering help or recommendations . I use both the free weights, machines and also classes. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). I used to be with DW you in Huddersfield then true gym took it over. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I email head office never got a reply. How many stars would you give TruGym? Join the 242 people who've already contributed. I also send two emails through to them and I never even received an acknowledgement let along a response. Completely unresponsive to emails. The machines, if broken are repaired quickly. TrugymStop taking payments from new customers when you know full well that you are closed !!!! The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Very clean and covid compliant. I asked for complaints procedure for head office and that was also denied. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Bit apprehensive being a female in my 50s. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Joined for a month at the Keighley branch in August 2013. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The toilets are extremely dirty as well as the showers. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass.
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